Refund policy

EXCHANGE POLICY

At Everlasting, we are committed to delivering quality products and ensuring a smooth shopping experience for our customers. We currently offer product exchanges only and do not provide returns or refunds.

EXCHANGE ELIGIBILITY

• If a specific exchange period is mentioned on the product page, that period will apply to the purchase.
• If no exchange period is mentioned on the product page, customers are eligible for a 7-Day Exchange from the date of delivery.

An exchange may be requested if:

✓ The product is damaged upon delivery.
✓ The product is defective or not functioning properly.
✓ An incorrect item was received.

EXCHANGE CONDITIONS

• The exchange request must be submitted within the applicable exchange period.
• The product must be unused and in its original condition, including all accessories and packaging.
• Clear photos or an unboxing video may be required for verification.
• Exchange approval is subject to inspection and verification by our support team.

NON-ELIGIBLE CASES

Exchange requests will not be accepted for:

• Damage caused by misuse, improper handling, or normal wear and tear.
• Products that have been used, altered, or tampered with.
• Requests submitted after the applicable exchange period.
• Claims without sufficient proof of the issue.

IMPORTANT NOTICE

• We do not offer Returns.
• We do not offer Refunds.
• We only provide Product Exchanges as per the applicable exchange policy.

Once an exchange request is approved, the replacement product will be dispatched as soon as possible.

For exchange assistance, please contact our support team with your Order ID and details of the issue.