FAQ

1. How do I place an order?

Simply browse our product collection, choose the items you want, and click on "Add to Cart." Once done, go to your cart and proceed to checkout. Follow the steps to complete your payment.

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2. What payment options are available?

We accept:

• UPI (PhonePe, Google Pay, etc.)

• Debit/Credit Cards

• Net Banking

• Cash on Delivery (COD) – available on select products and locations.

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3. How long will it take to receive my order?

All orders are usually delivered within 3 to 7 working days. You will receive a tracking link as soon as your order is shipped.

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4. Do you offer returns or exchanges?

Yes. We offer a 7-day return or exchange policy on most items. If your product is damaged, defective, or not as described, contact us within 7 days of delivery.

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5. Is there any shipping charge?

We offer free shipping on prepaid orders. COD orders may include a small additional fee.

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6. How can I track my order?

Once your product is shipped, you will receive a tracking link via SMS or email. You can also track it from the “My Orders” section on the website.

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7. Do you ship across India?

Yes, we deliver to almost all locations across India via our trusted courier partners.

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8. What if I received a wrong or damaged product?

If you receive a damaged or incorrect item, please contact our support team within 48 hours of delivery. We will resolve the issue immediately.

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9. How can I contact customer support?

You can reach our support team at:
📧 Email: online.everlasting@gmail.com
📞 Phone: +91-8981512514